Insurance Account Manager

Malone Staffing is seeking an Insurance Account Manager for a family-owned independent insurance agency! We are looking for someone who is passionate about customer service, confident in their insurance knowledge, and enjoys being part of a team that values integrity, excellence, and community. This is a Direct Hire, full-time, in-office role.

ACCOUNT MANAGER HIGHLIGHTS:

• Salary is $40,000-50,000 annual salary depending upon experience
• Shift time: Monday thru Friday 8:30 AM to 4:30 PM 
• Paid Time Off (PTO)
• IRA Match
• Health, Vision, Dental, Life Insurance offered upon being hired on full time
• Continued Educational Opportunities in the Insurance Field 
• Collaborative, Family-Owned work environment
• No traveling required!

ACCOUNT MANAGER RESPONSIBILITIES:

• Respond to phone calls and emails from Personal Lines clients
• Provide expert advice on coverage and recommend appropriate changes
• Conduct policy reviews and check-ups
• Assist clients with billing questions and claims processes
• Send certificates, ID cards, and evidence of insurance
• Quote new business using a comparative rater
• Process endorsements and changes on carrier websites
• Cross-sell and upsell additional products when appropriate
• Accurately document all activity in our agency management system
• Stay current on carrier underwriting guidelines and product changes
• Follow agency policies and workflows for the Personal Lines department

ACCOUNT MANAGER REQUIREMENTS:

• Minimum of 2 years of experience in a similar role within the insurance industry
• Active Property & Casualty (P&C) License in Indiana and/or Kentucky
• Familiarity with Agency Management Systems (preferred)
• Strong communication skills, attention to detail, and working in a team environment

Malone Workforce Solutions is an Equal Opportunity Employer.