INTRODUCTION

Ronald McDonald House Charities® of Kentuckiana (RMHCK) is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, get their next meal, do their laundry, or lay their head at night to rest. RMHCK is more than a house. It is a home and support system allowing families to stay together and focus on the healing of their sick children at a critical time. All programs and services are free of charge to families.

MISSION & VISION

Ronald McDonald House Charities of Kentuckiana provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. RMHCK envisions a world where every family has what they need to ensure the best health outcomes for their children.

CORE VALUES

• We lead with compassion.
• We are deeply respectful.
• We act with integrity.
• We are firmly committed.

OUR COMMITMENT TO INCLUSION AND BELONGING

You belong here. We create a community where everyone is welcome, valued, and respected. Inclusiveness is a reflex for us, not an initiative. We know that our differences unite us. We embrace and celebrate the unique perspectives, backgrounds, and ideas that each person brings to our mission so that, together, we can best care for all families we serve.

RESPONSIBILITIES

The Database Coordinator supports development efforts and is responsible for managing all aspects of the donor databases, processing donations, and assisting with fundraising projects and special events. Database expertise will ensure the accuracy and integrity of donor data while generating actionable insights and reports that directly influence our fundraising strategy. Duties include, but are not limited to: 

Database Responsibilities

• Serve as RMHCK’s donor database specialist by attending webinars, completing self-guided learning, and implementing database best practices.
• Create and maintain an updated database procedures manual and provide training to other staff members on procedural recommendations and best practices. Identify opportunities for work consolidation and automation.
• Maintain the integrity of data in the RMHCK database by updating donor information, importing third-party data files, and performing data clean-up and de-duplication of donor records to ensure accuracy.
• Manage gift processing in collaboration with the Finance Department. Perform timely data entry of donor information, gifts, pledges, and soft credits for all donations and events, ensuring accuracy and confidentiality. Maintain gift coding systems and follow data entry best practices and standard operating procedures. Generate timely donor acknowledgment and receipt letters.
• Collaborate with the Finance Department on gift reconciliations of the database to the general ledger.
• Assist with donor engagement/stewardship plan management and implementation.
• Serve as the liaison to current database and fundraising platform vendors for technical support and product updates. Serve as the lead Development team member on exploring new database systems and fundraising platforms.

Reporting & Analytics

• Prepare and distribute standard weekly and monthly donor reports and compile year-end Development reports.
• Create mailing list and donor segmentation reports for campaigns and events.
• Create customized reports to meet donor prospecting, cultivation, and solicitation needs. Collaborate with the Development team to create reports and analyze data trends for strategic fundraising decisions.
• Assess and verify data quality. Coordinate changes/corrections to data, bringing consistency and efficiency to data collection, maintenance, and reporting.
• Develop new procedures to process, analyze, validate, and store data.

Other Development Duties

• Manage online donation platforms in collaboration with the Communications Department.
• Respond to donor inquiries in a timely manner
• Support RMHCK events by managing mailings lists, guest lists, database entry, and other event logistics.
• Identify administrative tasks for volunteers to complete. Provide guidance to ensure completion.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS

• Minimum 2 years of experience in data systems, analysis, and database management. Bachelor's degree in a related field preferred.
• Advanced computer skills, including Microsoft Office, CRM software, and donor database systems. Ability to utilize and enhance available technology to facilitate greater workflows for the organization. Experience with DonorPerfect, Fundraise Up, OneCause, and application programming interfaces a plus.
• Experience generating reports and interpreting data.
• Self-starter and self-directed. Ability to work independently, meet deadlines, and operate comfortably in a fast-paced environment.
• Excellent oral, written, and interpersonal communication skills. Must be able to work collaboratively and support team efforts by maintaining positive, supportive, and flexible working relationships with fellow staff, volunteers, donors, board members, and RMHCK families.
• Highly organized with the ability to manage multiple tasks with a high degree of accuracy and attention to detail.
• Strong time management and record keeping skills with consistent and dependable follow up.
• Strong strategic thinking and problem-solving skills. Ability to identify problems and implement process improvements and solutions that improve efficiency and accuracy.
• Ability to manage sensitive and confidential information with discretion.