Service Coordinator

Help Wanted: Service Coordinator                                                          

We are seeking a highly organized and dedicated Service Coordinator to join our team. As a key member of ROOFTECH, LLC, you’ll play a vital role in ensuring our operations run smoothly, our clients are satisfied, and our service crews are coordinated efficiently.

Key Responsibilities:

1. Client Interaction: Serve as the primary point of contact for clients. Handle inquiries, address concerns, and ensure we meet the client’s needs and expectations.
2. Scheduling & Coordination: Coordinate crews for various projects by scheduling appointments and managing resources to ensure timely and efficient service delivery.
3. Problem Resolution: Troubleshoot and resolve issues that may arise during a scheduled stop, ensuring client satisfaction and smooth operations for the service crew.
4. Documentation & Reporting: Maintain detailed records of service activities, client interactions, requests, and resolutions. Prepare performance reports for management.
5. Team Collaboration: Work closely with sales, operations, and other departments to ensure seamless service delivery.
6. Continuous Improvement: Identify opportunities to enhance customer experience, improve service processes, and increase operational efficiency.
7. Compliance & Standards: Ensure that services comply with company guidelines and uphold the quality standards we strive to achieve.

Additional Responsibilities:

• Follow up with customers on crew arrival times and schedule "rain check" calls with tenants to verify ongoing leaks.
• Facilitate service ticket details such as billing address updates.
• Collect 50% upfront payments for projects exceeding $5,000.
• Monitor crew hours, punch-ins, and punch-outs.
• Manage safety talks and truck inspection forms.
• Maintain stock of office supplies, including ice, water, and snacks.
• Track GPS drive times for accurate billing, especially for out-of-town work.
• Follow up on unpaid service invoices and manage client relations.
• Assist in generating roof reports, adding images, and processing COIs and lien waivers for projects.
• Identify and pull permits for out-of-town projects when necessary.
• Update material pricing spreadsheets as changes occur.

What We’re Looking For:

• Strong organizational skills and the ability to juggle multiple tasks.
• Excellent communication skills, both written and verbal.
• A team player with experience in service coordination.
• Problem-solving abilities with a proactive approach to customer service.
• Familiarity with documentation, reporting, and compliance processes.
• Bi-lingual with Spanish preferred but not required.

Benefits:

• Competitive pay
• Opportunities for growth
• Collaborative work environment
• Comprehensive benefits package
• Opportunities for bonuses

Join our team and help us continue to deliver top-notch roofing services while ensuring our clients' satisfaction at every step. If you’re a problem-solver with strong organizational skills, we’d love to hear from you!