Posted: Nov 6, 2025

Service Coordinator

ROOFTECH - Louisville, KY
Full-time
Salary: Hourly
Application Deadline: N/A
Construction/Utilities/Contracting

Help Wanted: Service Coordinator                                                          

 

We are seeking a highly organized and dedicated Service Coordinator to join our team. As a key member of ROOFTECH, LLC, you’ll play a vital role in ensuring our operations run smoothly, our clients are satisfied, and our service crews are coordinated efficiently.

Key Responsibilities:

  1. Client Interaction: Serve as the primary point of contact for clients. Handle inquiries, address concerns, and ensure we meet the client’s needs and expectations.
  2. Scheduling & Coordination: Coordinate crews for various projects by scheduling appointments and managing resources to ensure timely and efficient service delivery.
  3. Problem Resolution: Troubleshoot and resolve issues that may arise during a scheduled stop, ensuring client satisfaction and smooth operations for the service crew.
  4. Documentation & Reporting: Maintain detailed records of service activities, client interactions, requests, and resolutions. Prepare performance reports for management.
  5. Team Collaboration: Work closely with sales, operations, and other departments to ensure seamless service delivery.
  6. Continuous Improvement: Identify opportunities to enhance customer experience, improve service processes, and increase operational efficiency.
  7. Compliance & Standards: Ensure that services comply with company guidelines and uphold the quality standards we strive to achieve.

Additional Responsibilities:

  • Follow up with customers on crew arrival times and schedule "rain check" calls with tenants to verify ongoing leaks.
  • Facilitate service ticket details such as billing address updates.
  • Collect 50% upfront payments for projects exceeding $5,000.
  • Monitor crew hours, punch-ins, and punch-outs.
  • Manage safety talks and truck inspection forms.
  • Maintain stock of office supplies, including ice, water, and snacks.
  • Track GPS drive times for accurate billing, especially for out-of-town work.
  • Follow up on unpaid service invoices and manage client relations.
  • Assist in generating roof reports, adding images, and processing COIs and lien waivers for projects.
  • Identify and pull permits for out-of-town projects when necessary.
  • Update material pricing spreadsheets as changes occur.

What We’re Looking For:

  • Strong organizational skills and the ability to juggle multiple tasks.
  • Excellent communication skills, both written and verbal.
  • A team player with experience in service coordination.
  • Problem-solving abilities with a proactive approach to customer service.
  • Familiarity with documentation, reporting, and compliance processes.
  • Bi-lingual with Spanish preferred but not required.

 

Benefits:

  • Competitive pay
  • Opportunities for growth
  • Collaborative work environment
  • Comprehensive benefits package
  • Opportunities for bonuses

Join our team and help us continue to deliver top-notch roofing services while ensuring our clients' satisfaction at every step. If you’re a problem-solver with strong organizational skills, we’d love to hear from you!