Referral Specialist / Front Desk Coordinator

The Skin Group is seeking a dedicated and highly organized Referral Specialist / Front Desk Coordinator to join our growing team. This role plays a vital part in delivering exceptional patient experiences while supporting the smooth daily operations of our dermatology clinic. The ideal candidate is professional, friendly, detail-oriented, and comfortable managing a high volume of referrals and patient interactions. You will serve as a key point of contact for patients while collaborating closely with our clinical and administrative teams.

Position Overview

The Referral Specialist is the primary focus of this role, with front desk support responsibilities as needed. This full-time position requires travel between both clinic locations to assist with coverage for PTO and call-ins.

Key Responsibilities

• Manage and process referrals as the primary responsibility, contacting and scheduling 50–75 referrals per day

• Answer incoming calls that roll over from the front desk

• Provide front desk coverage during PTO or absences at both locations

• Greet patients and visitors with a warm, professional demeanor

• Collect copays, deductibles, coinsurance, and outstanding balances

• Schedule, confirm, and manage patient appointments efficiently

• Handle multiline phone systems with excellent phone etiquette

• Maintain accurate and confidential medical records in compliance with regulations

• Verify insurance eligibility and assist with insurance-related processes

• Perform clerical duties including data entry, filing, and record management

• Assist with care plan documentation as needed

• Utilize dermatology terminology to communicate effectively with patients and staff

• Support clinic operations through collaboration with providers and administrative team members

Qualifications & Experience

• Previous experience as a receptionist in a medical or dermatology office is required

• Proven experience managing and scheduling a high volume of referrals

• Strong understanding of medical office workflows and best practices

• Knowledge of insurance verification and referral processes

• Excellent organizational skills with strong attention to detail

• Ability to multitask in a fast-paced environment

• Proficiency in clerical and administrative tasks

We are looking for someone who is eager to contribute to a positive, team-oriented environment while providing outstanding service to our patients. If you’re motivated, dependable, and ready to grow within a respected dermatology practice, we encourage you to apply.

Position Details

• Job Type: Full-time

• Pay: $18.00–$21.00 per hour

• Schedule: No less than 40 hours per week

• Work Location: In person

Benefits Include

• 401(k) & retirement plan

• Health, dental, disability, and life insurance

• Paid time off & paid sick time

• Paid training & on-the-job training

• Employee discounts

• Free parking

• Opportunities for advancement